Advice Session Co-ordinator

Closing date:

14th April 2025

Location:

Union Street, Inverness

Salary range:

£30,571 per annum pro-rata

More about the job:

Purpose of Role: To ensure that the bureau Front Line Advice Service provides high quality advice to clients and to co-ordinate triage, all frontline advice staff and volunteers. Ensuring that all first point of contact enquires are recorded, allocated and followed up in accordance with best practice. To co-ordinate and facilitate the efficient day to day running of advice services operationally. 

The purpose of this post is to co-ordinate and supervise the efficient day to day operational running of the general (non-specialist, Level 1) advice services including triage and general volunteer advisers. The post holder will ensure that all advice client contacts and enquiries are allocated and progressed appropriately and will case check the work of the team to ensure Citizens Advice Membership Standards, Scottish National Standards for Information and Advice Providers and CAS Quality of Advice requirements. A key part of this role will involve examining current systems, with a view to addressing any gaps in consistency of approach and practice across the advice team. The post holder will be pro-active and responsive in what can be a fast paced and busy role and will ensure all staff are able to maintain the knowledge, skills, expertise and resources necessary to meet client demand for advice to the standards required. The post holder will help to record and monitor trends in client contact and to identify where appropriate, social policy issues in order to help deliver on our twin aim of exercising a responsible influence on the development of social policies and services, both locally and nationally, and representing the organisation in relevant forums to achieve that aim. As part of the leadership team, the post-holder will help develop and deliver against the organisation’s business strategy, with a view to maintaining the highest standard of compliance and where require, increasing the capacity and/or efficiency to meet current and future demand. 

See links at bottom of page for more information. 

The application process:

Closing Date: 14th April 2025
Interview date: 22nd April 2025
Email applications to: HR@invernesscab.org